Delivery, Returns & Guarantee

Guarantee

Our Policy is Buy Now and Keep Forever which is why we offer a Lifetime Guarantee.

Returns

We have a No Quibble 90 days Returns Policy for either replacement or refund.  Goods must be returned undamaged including the original packaging free of any marks or tears.

For Orders placed by Architects and Interior Designers, we only accept returns for a faulty item. We do not offer SOR.

Returns postage is at the purchasers expense.

Please include your order number and a note stating whether you would like a refund or a replacement.

Our Returns address is:

Addison Ross 
Wooler Industrial Estate
Berwick Rd
Wooler
Northumberland NE71 6AH     UK

EU Orders

We offer Free standard Delivery for all EU orders over €140.

We offer 2 Working Day Delivery for all EU orders placed before 12.00. 

If you order before midday on Thursday morning your order should be delivered on Monday. If you order before midday on Friday morning your order should be delivered on Tuesday. Please note that for EU deliveries if you place an order on a Saturday or a Sunday the order will not be processed until Monday morning. This means your delivery will typically arrive on Wednesday.

We provide a Waybill tracking code for every shipment.