Ons verhaal

Addison Ross is in de eerste plaats een familiebedrijf. We hebben sinds onze oprichting in 1978 veel veranderingen ondergaan, maar in elke fase hebben we onze focus op luxe, stijl en kwaliteit behouden.
Vanaf ons vroege begin met een galerie aan de Schotse grens, leidend tot de opening van de Addison Ross Gallery op Eaton Terrace in Belgravia, hebben we een belangrijke rol gespeeld bij het lanceren van de carrières van veel opkomende kunstenaars. Het was tijdens deze eerste jaren dat we begonnen met het maken van prachtige handgemaakte lijsten voor veel van de galerijen en interieurontwerpers van West End.
Begin jaren negentig ontwikkelden we onze eerste reeks fotolijsten in marqueterie en fineer. Sindsdien hebben we onze collecties uitgebreid met een grote verscheidenheid aan elegante ontwerpen.
Gevestigd in de prachtige Cheviot Hills van Northumberland verzenden we dagelijks bestellingen over de hele wereld en zijn er trots op dat we een onberispelijke klantenservice bieden. Geen enkele vraag of verzoek is te klein of te veel voor ons toegewijde team, dus geniet van onze website en neem contact op!
David en Sarah Ross
Inklapbare content
How do I make a return?
We offer a no quibble 90 day returns policy. Please send your items back to us with a refund request at: Addison Ross, Wooler Industrial Estate, Berwick Rd, Wooler, Northumberland, NE71 6AH, UK Please make sure to request a proof of delivery service from your chosen method of postage/courier.
What if my item is faulty or damaged?
Please email us with an image of your product and description of the issue to sales@addisonross.com and we will be happy to help. Please allow up to 24 hours for a response.
Is my product guaranteed?
We are so confident in our products that we offer a lifetime guarantee. Please email us if you have any issues. Sales@addisonross.com
The product I want is out of stock, when will it come back?
We strive to keep everything in stock all the time however sometimes our products are simply too popular! Please click the Email Me When Available button on the product page to be notified as soon as this product is back in stock. Depending on the product this could take between a week and 3 months, if you need to know, please email us and we will find out for you.
Where is my delivery?
We use DPD for our UK deliveries and DHL for our USA and Rest of the World Deliveries. We aim to ship all of our orders from our warehouse within 24 hours, once the order has left our premises you should receive tracking notification from the courier. Once the order is in the hands of the courier it is over to them, so queries should go directly through their tracking app however they promise us a 1-2 day service depending on what time of day you place your order. (ie before 2pm GMT)
What countries do you ship to?
We ship Worldwide!
How long will my order take to arrive?
We offer a next day service for orders placed before 2pm GMT. All other orders can take 2-3 working days.
Will I have to pay tax or import duty on orders going into my country?
For Europe & USA we cover the cost of import taxes and duty. All other countries, fees may apply, please email us and we will let you know. sales@addisonross.com
How do I check if my photo has uploaded properly?
A thumbnail of your image should appear next to your chosen frame on the checkout page. If it’s not there you may have forgotten to click on confirm and add to basket, please try again.
What does Lifetime Guarantee mean?
If your item stops working we are more than happy to replace it. If the item has been discontinued we will replace with a similar item. Please note the guarantee does not cover general wear and tear or accidental damages, for example dropping, chipping or scratching.
What Does 4 for 3 mean?
If you choose any 4 products from our website you will receive the lowest price item for free. You will need to type in the code 443 at checkout. Please note you cannot use this code in conjunction with other offer codes.
Can I use more than 2 offer code?
You cannot use more than one offer code per order.