We ship Worldwide!

We offer a next day service for orders placed before 2pm GMT. All other orders can take 2-3 working days.

We use DPD for our UK deliveries and DHL for our USA and Rest of the World Deliveries. We aim to ship all of our orders from our warehouse within 24 hours, once the order has left our premises you should receive tracking notification from the courier. Once the order is in the hands of the courier it is over to them, so queries should go directly through their tracking app however they promise us a 1-2 day service depending on what time of day you place your order. (ie before 2pm GMT)

For Europe & USA we cover the cost of import taxes and duty. All other countries, fees may apply, please email us and we will let you know. sales@addisonross.com

We offer a no quibble 90 day returns policy. Please send your items back to us with a refund request at: Addison Ross, Wooler Industrial Estate, Berwick Rd, Wooler, Northumberland, NE71 6AH, UK Please make sure to request a proof of delivery service from your chosen method of postage/courier.

Please email us with an image of your product and description of the issue to sales@addisonross.com and we will be happy to help. Please allow up to 24 hours for a response.

If you have purchased ShipInsure Package Protection, you'll receive an email from ShipInsure after your order is complete. This email will contain instructions on how to file a claim, along with your unique ShipInsure ID number (starting with SI).

In case you did not receive an email from Shipinsure, here's how you can file a claim:

1. Visit Shipinsure’s website and navigate to the File a Claim page.
2. Provide Shipinsure with your Email and Order Number.
3. Select the relevant items, Issue, and your Requested Resolution for the claim.
4. Finally, provide us with information about your claim in the Tell us what happened section.

The ShipInsure team will review your claim and get back to you within 24 hours.

We strive to keep everything in stock all the time however sometimes our products are simply too popular! Please click the Email Me When Available button on the product page to be notified as soon as this product is back in stock. Depending on the product this could take between a week and 3 months, if you need to know, please email us and we will find out for you.

We are so confident in our products that we offer a lifetime guarantee. Please email us if you have any issues at sales@addisonross.com

If your item stops working we are more than happy to replace it. If the item has been discontinued we will replace with a similar item. Please note the guarantee does not cover general wear and tear or accidental damages, for example dropping, chipping or scratching.

A thumbnail of your image should appear next to your chosen frame on the checkout page. If it’s not there you may have forgotten to click on confirm and add to basket, please try again.

You cannot use more than one offer code per order.