Phoenix Embers duftlys

Since Spring 2020 customer service has deteriorated at a rapid speed. However, there are exceptions! Addison Ross is one of them. From explaining my requirement to a most helpful lady, (Cath) to receiving the item, was an unbelievable 24 hours. i rarely leave reviews, but this was exceptional. A lady that listened - an excellent product - impeccably packaged - delivery remarkable. Doing business is simple really you know - just make it a pleasing experience in every aspect. and you don't mind quite so much parting with the money!!

Excellent after sales support. I had a problem with an item I bought last December. Customer Services were excellent and resolved the issue straight away.

My order of an enamel and silver photo frame arrived beautifully packaged and the frame is really lovely

Beautiful product, exquisitely presented and delivered to Aus very quickly. This is my second purchase from them and I am just as impressed as I was with my first purchase.

Great customer service, efficient & professional. great range of very nice products

Quick delivery and the products are beautiful. Not quite ready to go in my kitchen yet, as it’s still being decorated, but have to keep peaking inside the box to enjoy these beauties!

The photo frame is classic and beautiful. The velvet is beautifully soft and a lovely colour. It was delivered very quickly and communication from Addison Ross was very good. I uploaded a photo and it was so lovely to open the box and find the good quality picture already in the frame. It made it feel so personal and would be ideal if you were sending the frame as a gift. It is a very special frame for a picture of my late Mum - thank you.

Very pleased with the picture frame and also the service of printing and mounting the photograph. thank you. Quick response to order and the frame arrived very well packaged within a few days.

I love my new mills - welcomed addition to our home. Thank you

Absolutely in love with my bobbin salt pepper shakers

Great to find something a little different, great design brought both a bobbin & chubbie salt/pepper milks, the so many cheerful colours to choose from. Very fast delivery. Really pleased 😊

So pretty these waste bins & tissue holders. They are very well made & look fabulous in my beautiful bathroom

Amazing quick service and beautiful gift thank you. Refreshingly smooth and happy retail experience!

Product delivered on time, and beautifully packaged.

Super happy with my salt and pepper, amazing customer service too !

When I contacted you to let you know that a gifted pepper grinder was faulty, you sent out a brand new one by return. I am very impressed with your customer care as I wasn’t expecting that at all Thank you for making me feel valued. I shall certainly be buying your products again!

We just wanted to thank you for our 3 photo frames, they are absolutely wonderful and the photographs we had chosen fit perfectly into them, they were packaged beautifully and arrived really quickly and have pride of place now in our home. We would most definitely order again from Addison Ross, please pass our thanks onto the team. With many thanks and kind regards Debbie & Vince Carpenter

Good website provides easy selection and ordering. Clock was delivered on time and beautifully packaged. Very happy to do business with a quality established British company.

Very pleased with the quality our photo frame. Your delivery and packaging was 100%.Thank you.

Absolutely delighted with the quality of the two photo frames purchased. The ordering and delivery was extremely efficient.