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When I contacted you to let you know that a gifted pepper grinder was faulty, you sent out a brand new one by return. I am very impressed with your customer care as I wasn’t expecting that at all Thank you for making me feel valued. I shall certainly be buying your products again!

We just wanted to thank you for our 3 photo frames, they are absolutely wonderful and the photographs we had chosen fit perfectly into them, they were packaged beautifully and arrived really quickly and have pride of place now in our home. We would most definitely order again from Addison Ross, please pass our thanks onto the team. With many thanks and kind regards Debbie & Vince Carpenter

Good website provides easy selection and ordering. Clock was delivered on time and beautifully packaged. Very happy to do business with a quality established British company.

Very pleased with the quality our photo frame. Your delivery and packaging was 100%.Thank you.

Absolutely delighted with the quality of the two photo frames purchased. The ordering and delivery was extremely efficient.

Lovely silver frames, good value

Lovely photo frame - great option to add a photo free of charge and arrived super quickly!

I am extremely pleased with the two bobbin mills I bought, they are beautiful. There was a small dent on one of the mills however this issue was dealt with extremely efficiently. I would absolutely recommend Addison Ross.

Absolutely love my pepper and salt mills and really appreciate the customer support that Addison Ross provided. This stemmed from the fact that I chose two colours but when they arrived they weren’t quite right for the colour for our kitchen/dining decour. Addison Ross were most helpful in recommending my nearest stockist to review the colours available and were more than willing to exchange the items even though there had been a delay in returning them post the Christmas holidays. The new colours are perfect, the quality and style are excellent. Would definitely recommend and hope to purchase as gifts for friends in the future.

Very helpful with our return and change of colour, thank you.

great company ! Love that you can add a photo to a frame so when you send it to the person it is a ready made present. very fast from ordering to sending shipping (less than 48H).

The photo frames are exactly as pictured love the colours. Quickly delivery & well packaged so photo frames don’t get damaged

Excellent Company all round, thank you! A very efficient customer services and always respond to any queries I may have. The care taken packing orders is absolutely wonderful. Will continue as always to shop with Addison Ross....forever!!

My order arrived in two working days with a tracked service perfect. The packaging and care taken is fist class and the frame and trinket box are very special indeed a wonderful gift, superb quality and service cannot fault them. If you want a special gift this is your shop amazing!

Quick delivery

Very pleased with the photo frame purchased. Delivery was prompt, and was collected from a pick-up point as it was slightly cheaper.

Item arrived very quickly with great communication. Thank you!

I am delighted with the frames - the second order that I have placed as they are so beautiful. The service from you is first rate.

Beautiful and works brilliantly! the first one I received didn’t work and the service to get a replacement was amazing, would definitely recommend for the pepper grinder and the service.

We can't fault them! Our (very gorgeous) photo frame arrived in perfect condition. It had been packaged with such care and attention and was deleivered within a few days of us placing the order. Highly recommended.