Withdraw from your order

If you are an EU customer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

Submit your withdrawal request

Please complete the form below to withdraw from your order and provide your order number.

You will be responsible for the cost of returning your items unless they are faulty or incorrect.

What happens next

Once your request has been submitted:

• We will confirm receipt of your withdrawal by email
• You will need to return your items to us
• Refunds are processed once goods have been received

Returns address

Please send your return to:

Addison Ross Ltd

Wooler Industrial Estate

Wooler

Northumberland

NE71 6AH

United Kingdom

Need help?

For assistance with your return, please contact our Customer Service team:

Email: sales@addisonross.com

Phone: +44 1289 210062

Operating hours: Monday to Friday, 8am – 10pm GMT