Contributing Photographers

We’d like to thank our contributing photographers for the use of their beautiful images.

Chloe Winstanley                         https://www.chloewinstanley.com/                  

We've been very fortunate to work with Chloe on our most recent shoots. In addition to Chloe's Beautiful Wedding Photography she has also worked with Boodles and Jo Malone and we have adored working with her.                  

Tim Young                                      http://www.timyoung.uk.com/

Tim is one of our talented contributors creating our stunning photography, we have thoroughly enjoyed spending time with him creating these fabulous images 

Millie Pilkington Photography       https://milliepilkington.co.uk/

We have used Millie's beautiful photographs within the frames of many of our lifestyle shots. Millie is a fabulous Portrait and Wedding Photographer who has photographed many well known faces from the Duke and Duchess of Cambridge's Private Wedding Photographs to Dame Judi Dench. Her work regularly appears in Country Life, The Times, The Guardian and Hello!  We ADORE Millie's work!

Katie Martin-Sperry                         https://www.katiemsperryphotography.com/          

You will see Katie's gorgeous images used in some of our frames in our lifestyle shots. Katie is a British born photographer living in Singapore. Katie predominantly focuses on reportage lifestyle family photography, but also photographs high profile events and has worked with publications such as Harper's Bazaar and Expat Living Magazine Singapore.

 

 

How do I make a return?

We offer a no quibble 90 day returns policy. Please send your items back to us with a refund request at: Addison Ross, Wooler Industrial Estate, Berwick Rd, Wooler, Northumberland, NE71 6AH, UK Please make sure to request a proof of delivery service from your chosen method of postage/courier.

What if my item is faulty or damaged?

Please email us with an image of your product and description of the issue to sales@addisonross.com and we will be happy to help. Please allow up to 24 hours for a response.

Is my product guaranteed?

We are so confident in our products that we offer a lifetime guarantee. Please email us if you have any issues. Sales@addisonross.com

The product I want is out of stock, when will it come back?

We strive to keep everything in stock all the time however sometimes our products are simply too popular! Please click the Email Me When Available button on the product page to be notified as soon as this product is back in stock. Depending on the product this could take between a week and 3 months, if you need to know, please email us and we will find out for you.

Where is my delivery?

We use DPD for our UK deliveries and DHL for our USA and Rest of the World Deliveries. We aim to ship all of our orders from our warehouse within 24 hours, once the order has left our premises you should receive tracking notification from the courier. Once the order is in the hands of the courier it is over to them, so queries should go directly through their tracking app however they promise us a 1-2 day service depending on what time of day you place your order. (ie before 2pm GMT)

What countries do you ship to?

We ship Worldwide!

How long will my order take to arrive?

We offer a next day service for orders placed before 2pm GMT. All other orders can take 2-3 working days.

Will I have to pay tax or import duty on orders going into my country?

For Europe & USA we cover the cost of import taxes and duty. All other countries, fees may apply, please email us and we will let you know. sales@addisonross.com

How do I check if my photo has uploaded properly?

A thumbnail of your image should appear next to your chosen frame on the checkout page. If it’s not there you may have forgotten to click on confirm and add to basket, please try again.

What does Lifetime Guarantee mean?

If your item stops working we are more than happy to replace it. If the item has been discontinued we will replace with a similar item. Please note the guarantee does not cover general wear and tear or accidental damages, for example dropping, chipping or scratching.

What Does 4 for 3 mean?

If you choose any 4 products from our website you will receive the lowest price item for free. You will need to type in the code 443 at checkout. Please note you cannot use this code in conjunction with other offer codes.

Can I use more than 2 offer code?

You cannot use more than one offer code per order.